Thank you for your post and welcome to the community. I have only got one rectangular shaped white socket (Shown as below) but it seems old. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. Virgin Media; My Virgin Media; Shop;. Tudor. VM BB TV Landline. Virgin Media How to get a broadband line installed. Pop the power cable into a nearby plug socket, and turn it on. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Options. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. Manage Your Account. 3 minutes ago. Now to my Issue: I opted for the self-installation ki. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Don’t have a virgin media wall socket; Options. We would like to show you a description here but the site won’t allow us. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Rob. 1 Mar 2016. Re: No virgin media wall socket. AnthonyRaw1986. They will charge £99 for a relocation. Tudor. The internal box should be oblong, square one are for phone. . I can't find an internal wall socket. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Once connected it directly to a hub, a little bit loose, but then interne. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. We have the quickstart pack but sadly cannot get broadband set up and working. Don’t plug the power cable into a plug socket yet. Tuning in. Phone. We would like to show you a description here but the site won’t allow us. your Virgin Media phone, or 0345 454 1111 from another network. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. But the metal isolator box looks like it might be the wrong way around. There are 10 types of people: those who. Stream from Virgin Media. So that, buyer must be prepare for this. It has two outputs on the left of the wall box. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Wall Socket. ; If the TV box is connected to the Hub, make sure the. kirbyp4. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. The cable on the right looks like is for a Freeview TV antenna. wi-fi. The two sockets on the wall on the RHS are telephone sockets. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Stay safe online. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. No internet, unfortunately. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. The wall box may be branded with the logos of an old cable TV company (not VM). Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. a week ago. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I don't have a virgin media wall socket and this is stressing me out. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. We would like to show you a description here but the site won’t allow us. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. When you place your order, we'll let you know. Pop the power cable into a nearby plug socket, and turn it on. Forum TeamSolved: Previously, I had BT connection so I need a wall socket. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Go back to normal router mode as soon as the test is done. If you require an alternative format bill, such as braille or audio, you will not be charged. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I recently got Virgin broadband installed. 4. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Q4G8FS Installation Guide Virgin Media 1. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. 0 Kudos. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Connect the Hub’s power cable with the blue tab. Hi @bingoman000. . I found this which seems - 5282154 - 2. I have looked everywhere but can't seem to find one. Also available from the likes of Screwfix, Homebase, Toolstation etc. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Call the Pre-installation and delivery team on 0800 052 1734. VM will usually only supply a Quickstart to a property that had VM previously. Virgin Media; My Virgin Media; Shop;. in Networking and WiFi Sunday; No Virgin Media Wall socket . Check your Hub’s connections Make sure the white cable from the wall socket to the Hub is tightly connected. Please help. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. on 27-10-2022 09:24. Occasionally only a very short stub of wire is left behind often hidden. The cable could be hidden within, or behind, furniture. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. So I’ve tried inserting it to the socket below it instead but it’s not working. Or either the landlord or aerial installer are pulling a fast one. Re: No Virgin media wall socket. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. These are the parts I could find, they were screwed into the end on the coaxial cable. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. . SHARE. jpeg File size: 143. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. 2. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. You have at least tested the ringing capacitor issue in the diagnostic process. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. 2. 84K; Tudor. My Virgin Media App. Home Phone. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Virgin Phone Switchover. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. But I have actually managed to get through to the technical team over chat. Browse. Once connected it directly to a hub, a little bit loose, but then interne. When I proceeded to set up my Hub 3 I quickly realised that. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. The closest I could find was this, which. I have a Virgin Media wall socket, it's the white box in Picture 1. The phone number doesn't connect you. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Up to 3 WiFi Pods if needed. All the wall sockets I can see are for BT. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Sorry to see that you have been having issues with connecting your equipment. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Then connect this to the right side port of your Virgin Media wall outlet. You need to go outside and locate the brown or grey omnibox on the wall. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. In response to Jonny-M. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. The first thing is to start making alternative arrangements for your internet connectivity. Browse Virgin Media Virgin Media. Booking an engineer is easy with Virgin Media. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Router Plugin Port. Tudor. That would indicate the base station and the handsets are in communication with each other. Hi there I moved house with my family and we wanted to move to Virgin Media. 95 – £ 59. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Vonage 2nd line. Thanks The existing cables will be screw-on (11 mm spanner or pliers required). The pre-install team number is 0800 052 1734. (I did this video to help/guide new engineer as I did not find any for my self when I started. I was told when purchasing the broadband package that fibre was available here. Simply push the cable head over the screw head. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. 08K; 2. Praying the white is the virgin one. Check all cables are tightly connected between the back of the box and your TV. 18-02-2023 10:23 - edited 18-02-2023 10:33. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. But I have no Virgin Media Wall socket in my house. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Thank you for your post. . Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. The cable could be hidden within, or behind, furniture. Check your DMs btw. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. D01 C9W8. If digging / drilling / new external & internal cables are required the. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Available with M50 broadband or faster. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. If no. Follow these simple installation steps for your Virgin Media home phone set up. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Trace any cables coming out of it and check the ends of them. nor can I find a external brown box. VM don't use fibre inside the property. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. QuickStart, set up and connections. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Further exclusions & legal stuff apply. Connect the Hub’s power cable with the blue tab. Which was great as that is in a better location than my master Socket was. Save £105. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Tuning in. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Virgin Mobile. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. One branch goes to the modem and the other to the V6 box. What do we do? - 5352510. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. Step 1. Home Phone. The isolator has a terminator cap (marked below) fitted to the open end. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Try the automated service status number 0800 561 0061 to check for any faults in your area. These enter my house via an air brick/vent very close to. I don't work for Virgin Media. It is actually a VM box but a very old one, even though it was still in use just over a month ago. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. 168. Back a step. Call the Pre-installation and delivery team on 0800 052 1734. Stream from Virgin Media. on 20-08-2022 22:47. Account - Mobile. Dave. virgin media internal wall box. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. SHARE. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Virgin Media uses a unique cable network that requires a specific type of. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Plugging your virgin media router into an extension lead is fine. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We have a virgin media wall. I am going to cancel. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. The "two cables" sound very like a Sky dish install. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Options. 3 weeks ago. . Learn more. Your connection box is usually put in the living room on the wall. Everything is converted to specialised triple screened coaxial cable. Virgin Media; My Virgin Media. I'm currently renovating my living room, including the electrics. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 5K. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. VM don't use fibre inside the property. Then, now, I feel sad my broadband not working yet because of that. Sometimes there is no VM wall box, just a trailing cable. Virgin Media Wall Socket. Please help. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. wall socket. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Explain what needs to be done and book an engineer visit. Re: Wall socket. Cihank617. . 12-10-2022 18:51 - edited 12-10-2022 18:59. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0 Kudos Share. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. sophieboulter1. The wall socket I have within my home does not appear to be working. Whichever is the most suitable. Could an engineer be arranged to install please as my account is due to go live today. The cables won’t attach to the wall socket which looks mangled. 2. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. virgin media internal wall box. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Virgin Mobile. All forum topics; Previous topic; Next topic; 14 REPLIES 14. I can only find the TV socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). Virgin Fibre Areas only. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. on 01-12-2022 11:22. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. Virgin Media Quickstart set up. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Re: My house wall socket that cannot fit to VM hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Browse Virgin Media Virgin Media Community. No Virgin media wall socket. The previous tenant had virgin - 4955543Re: Wall socket. Browse Virgin Media Virgin Media Community. All you need is a set of Powerline adaptors. Browse Virgin Media Virgin Media Community. All the wall sockets I can see are for BT. 1. The metal box in photo 3 looks like a likely contender. Feb 22, 2022. Reply. There is no additional slot. From there it is going into the white distribution amplifier. But its still failing to get any connection (i think i. If you have any questions about your service,. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Re: Wall socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I can’t find a wall socket anywhere that matches those indicated by virgin. I'm a Very Insightful Person, I'm here to share knowledge. 1 ACCEPTED SOLUTION. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The Openreach sockets do not work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Explain what needs to be done and book an engineer visit. Also there will be an external, often brown, omnibox. Once the new Hub arrives, please plug it in within 5 days. kkd1. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Virgin offers self-install to properties that have recently had a service. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Image below of the Virgin Media PSU Plug that connects to the coax. on 23-10-2022 13:36. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. The port has a screw on threaded head. And on the back of the box. Trouble shooter. ahhh the rubbish that is CS - you could try this. Virgin Media; My Virgin Media; Shop;.